SSA’s services include the design, installation, servicing, cleaning, and repair of residential and commercial septic waste systems (our “services”).
What PI do we collect?
We may collect and hold PI such as your name, date of birth, phone number, email, IP address, and home address. We may also collect payment information, including credit card details.
How we collect your PI
We collect your PI as part of us offering or providing our products or services. This includes when you provide your PI to us via our website, during phone calls, or otherwise via customer dealings or enquiries. Generally, we collect your PI directly from you but we may also collect your PI from other people or organisations if you have given consent for us to do so.
Why do we need your PI?
We only collect or hold your PI where it is reasonably necessary for our business functions or activities.
In particular, we need your PI to provide you with our products and/or services which includes communicating with you (such as via direct marketing) about our products and/or services, creating and updating our database(s), ensuring compliance with our contractual and other legal obligations to you, internal record-keeping, and administering our relationship with you by responding to your enquiries (Main Purposes).
How do we use your PI?
By submitting your PI to us, you consent to us using your PI for:
- the Main Purposes;
- any purpose related to one of the Main Purposes, and any purpose that could reasonably be expected at the time your PI was collected (Secondary Purpose);
- any purpose to which you otherwise consent (including as disclosed to you in an information collection statement at the point where we collect your PI); and
- any other purpose required or authorised by law (including the Australian Privacy Laws).
If you do not consent to our collection and use of your PI, we may not be able to carry out some or all of the Main Purposes, or provide you with products, services or information.
Secondary Purposes may include: providing you with or improving our products or services; sending you direct marketing about our products or services, deals and promotions; conducting customer surveys; managing our relationship with you; monitoring how you interact with us on our website or other contact points and helping you to complete an activity that you have chosen to undertake.
We may use certain non-personally identifiable information (such as anonymous usage data, IP addresses, browser type etc.) to improve the quality and design of our website, and to create new features, promotions, functionality and services by storing, tracking, analysing and processing user preferences and trends as well as user activity and communications. We may also disclose your PI to other businesses owned by us for use in the manners described above.
Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Australian Privacy Law).
In some instances, if you do not provide us with certain PI we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can begin or continue a relationship with you.
What disclosures will we make?
Generally speaking, we will disclose your PI for the Main Purposes. We may also disclose your PI for the Secondary Purposes, any purpose to which you otherwise consent (including as disclosed to you in any information collection statement at the point where we collect your PI) and any other purpose required or authorised by law (including the Australian Privacy Laws).
We may disclose your PI to our partners, suppliers and distributors in order to assist us in providing our products or services to you. Some of our service providers, or the services they provide (like cloud storage services), may be based outside Australia. In order to protect PI, we take care where possible to work with service providers who we consider maintain acceptable standards of data security compliance and we do our part to meet those standards as they apply to us. By providing us with PI, you consent to PI being used, stored and disclosed overseas (and acknowledge that no additional obligations that may apply to the overseas disclosure of personal information under Australian Privacy Laws will apply).
Is your PI confidential and secure?
We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic forms or other recorded forms and will do so in secure systems accessible only to authorised personnel.
Do we use “cookies”?
Using other sites
Contacting us about privacy and accessing your personal information
You can access your PI subject to certain limitations under the Australian Privacy Law. In most cases, a summary of your PI is available free of charge. We encourage you to contact us to update your PI to ensure that it is accurate, current and complete. We will take reasonable steps to process your request.
As a security measure, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.
If you have a question or want to make a complaint about how we handle your PI, please contact us using the details below. We will review all queries and complaints received and will respond to each query/complaint upon due consideration (which may require further information from you). We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your PI, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly.
We can be contacted via:
Phone: 1800 800 333
Post: PO Box 432, Montrose VIC 3765
Or for more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.
Last updated: May 2023